Resources & Support

Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

This section is a compilation of answers to the questions our clients commonly ask. Just start by following one of the links below.

1. How do I prepare computer files for color printing?
2. What application programs do you support?
3. How long does it take for you to complete my order?
4. What is a "proof"?
5. Why do I need to look at a proof?
6. How do I go about getting an estimate from you?
7. Can you work with my files?

1. How do I prepare computer files for color printing?
   We have set up this Designer Pre-flight Guide so you will know what we need to work with your files properly.
   
   
2. What application programs do you support?We can work with a broad range of programs for the Mac and the PC.
   
   Macintosh Supported Programs: Preferred
   
   Adobe Creative Suite CS2:
   >InDesign
   >Illustrator
   >Photoshop
   >Acrobat 7.0.9
   
   QuarkXPress 7
   
   
   Macintosh Supported Programs: Secondary
   
   Adobe PageMaker 7.0
   Office 2004
   
   
   PC Supported Programs: Preferred
   
   Adobe Creative Suite CS2:
   >Indesign
   >Illustrator
   >Photoshop
   >Acrobat 7.0.9
   
   
   PC supported programs: Secondary
   
   Adobe PageMaker 7.0
   Office 2000
   Publisher 2003
   Coral 11
   WordPerfect 12
   
   
3. How long does it take for you to complete my order?
   Turn times depend on how quickly you can approve your proof and the type of finishing you've chosen for your document. Generally, a job can be printed within three days of proof approval. Once printed, you must allow for finishing time. Your customer service representative can help you with your schedule.
   
   
4. What is a "proof"?
   A proof is a way of ensuring that your type and graphics are accurate and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our office or delivered to you in person.
   
   
5. Why do I need to look at a proof?
   We employ human beings to produce your work and, last time we checked, humans (and computers) are not perfect. Output devices process digital information using a variety of processing languages. Your approval of the proof, which we will provide, assures that the output device used has correctly interpreted and processed the information you have provided. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
   
   
6. How do I go about getting an estimate from you?
   Since you are on our web page, one suggestion would be to see our online estimate request form under our "Customer Service Center." Otherwise, give us a call and talk with one of our customer service representatives for your estimate.
   
   
7. Can you work with my files?
   We work with most of the standard page layout and graphic programs. Check the list of programs in the "Layout and Design" section of Software Downloads or give us a call and talk with one of our customer service representatives about your specific files.